Grievance Redressal Process
If something isn’t right, we want to know about it first. This page sets out the process to raise a grievance with us, and the regulatory escalation paths if we don’t resolve it to your satisfaction.
Last updated: October 2026
Step 1 — Raise it with us
The fastest way to resolve any issue is to write to us directly. Please include as much detail as possible — the product or transaction concerned, any reference numbers, and the outcome you’re seeking.
Grievance officer: Kuresh Morbiwala, Founder & Principal Consultant
Email: kuresh@summarise.in
Phone: +91 97020 90005
Address: 322, Tulsiani Chambers, 212 Free Press Journal Marg, Nariman Point, Mumbai – 400021
We will acknowledge receipt of your grievance within 3 business days and endeavour to resolve it within 30 days of receipt.
Step 2 — Escalate to the product provider (AMC or Insurer)
Most complaints relate to a specific product — a mutual fund scheme or an insurance policy. The primary redressal party in that case is the asset management company (AMC) or the insurance company. Every AMC and insurer publishes a grievance redressal officer’s contact details on its own website and on the product documents. We will help you identify the right contact and support you through the process.
Step 3 — Escalate to the regulator
For mutual fund matters — AMFI & SEBI SCORES
- AMFI (Association of Mutual Funds in India): Complaints against distributors are handled by AMFI. Website: amfiindia.com › Investor Complaints
- SEBI SCORES: SEBI operates an online complaint redressal platform for securities-market grievances. Website: scores.sebi.gov.in
- SEBI ODR (Online Dispute Resolution): Website: smartodr.in
For insurance matters — IRDAI & Insurance Ombudsman
- IRDAI Bima Bharosa (formerly IGMS): The IRDAI’s online complaint portal. Website: bimabharosa.irdai.gov.in · IRDAI toll-free: 155255 / 1800 4254 732
- Insurance Ombudsman: For unresolved complaints against insurers, the Insurance Ombudsman offers a free and independent dispute-resolution mechanism. Website: cioins.co.in
Timelines to expect
| Stage | Typical time to acknowledge | Target resolution |
|---|---|---|
| Raised with Summarise Corporate | 3 business days | 30 days |
| Escalated to AMC or insurer | As per AMC/insurer policy | Typically 30 days |
| Regulator (SEBI SCORES / IRDAI Bima Bharosa / Insurance Ombudsman) | As per regulator’s process | Varies |
This page is intended as a practical guide. The regulators’ own websites and published circulars are the authoritative source for the current escalation processes, portals and timelines.